I’m Sorry

I’m sorry So sorry Please accept my apology More than 50 years after pop singer Brenda Lee warbled her deep lament for hurting someone’s feelings, public apologies are more abundant than ever before. Indeed, so many apologies now hurl forth daily from politicians,...

The first three rules of crisis management.

Many years ago, a neighbor in my subdivision was named jury foreman in a grisly murder trial. The details were horrifyingly salacious, and everyone in the county was talking about them. So too, unfortunately, was that neighbor. When it came to light in court that he...

Don’t be that guy.

As Shelley mentioned, we’ve conducted networking training for some clients, helping them adopt more effective strategies for making connections at conferences and tradeshows. Over the years, I’ve heard clients say, “Oh, we went to that show and we never got any...